Being a homeowner is a series of decisions. You have to decide on the right internet plan, paint color, insurance policy, and more.
One of the most important decisions you’ll make as a homeowner is choosing a plumber.
This decision requires more than just scanning the phone book for a number. There are several factors to consider before hiring a plumber.
You don’t have time to waste. Leaving plumbing issues unsolved is an expensive mistake.
Follow these tips to find a Moreno Valley plumber now!
Ask People You Trust
Before you search online for a plumber, ask your friends and family for suggestions. Do any of your loved ones have a plumber they’ve been using for years?
Ask work colleagues for plumbing referrals. Talk to local acquaintances. You could also post a Facebook status asking for plumbing leads.
Don’t forget to ask your neighbors!
Neighbors are a wealth of information. They may even be active on a neighborhood social networking app like Nextdoor. These apps are packed with valuable information, reviews, and leads for homeowners.
Check Online Reviews
Word of mouth referrals only goes so far. Plus, your personal and extended network may come up dry. Fortunately, plenty of homeowners sound off online.
Before hiring any plumber, check their online reviews first. Check all the leading review sites like Yelp, Google Reviews, Facebook, Angie’s List, and Bing Places for starters.
Reviews are an excellent way to filter out potentially problematic plumbers. Avoid plumbers with 1 to 2-star ratings online. Look for a pattern of unsatisfactory customer experiences — that’s a big red flag.
Customer Testimonials
Reading testimonials is another good way to weed out great plumbers from the bad.
Real testimonials from verified customers are handy when you can’t find many reviews online either. These testimonials come directly from the community.
Fostering community support leads directly to the next point to consider.
Leaders in the Community
Just like homeowners, plumbers also want to develop long-term customer relationships. One of the best ways to do this is to prioritize the needs of the community.
Look for plumbers who have devoted several years to Moreno Valley.
Some plumbing companies have been serving their communities for more than 40 years! Only plumbers with a track record of commitment and satisfaction stay in business that long.
Specials and Discounts
There isn’t a homeowner in Moreno Valley that doesn’t want to save money on home improvement costs.
Look for top-rated plumbing companies that offer specials and discounts on services.
Exceptional plumbers also offer fair rates for services provided. Jot down a list of your top choices and compare prices so you can get the best deal.
You can always call a company directly and inquire about any current or upcoming specials that aren’t featured on the website. It never hurts to ask!
Friendly and Helpful Customer Service
Don’t hesitate to pick up the phone and pepper a plumbing company with questions. A top plumbing company should listen to your concerns and answer any question you may have.
If your questions are met with hostility, move onto the next company. Rude, unfriendly customer service is a major red flag. If a plumbing company lacks customer service skills, you can imagine how the appointment will go.
Accept the same level of customer service with email correspondence and social media. Some companies have convenient chatbots so that you can get an answer right away.
Top plumbing companies should also offer friendly customer service in both English and Spanish. If language is a concern, find a plumbing company that hires bilingual professionals.
You want a plumber that goes above and beyond with their customer service.
Experience Matters
Stellar customer service says a lot about a plumbing company, but you also need the experience to match.
Look for plumbers with a decent amount of experience. If a plumber is new to the industry, make sure they have adequate training. This question is vital to ask as you call around town.
Experience means also understanding the rules. Only hire licensed, bonded, and insured plumbers. These requirements may vary from state to state, so check your state’s regulations first.
A Variety of Services
Don’t throw your hard-earned money down the drain. Find a plumber that specializes in your needs.
Top plumbing companies should offer a wide selection of plumbing services.
These services include, but aren’t limited to:
- Routine drain cleaning
- Drainage repairs
- Shower repair
- Sewer problems
- Sump pump issues
- Toilet plumbing
- Water and mold damage
- Burst pipes
- Plumbing for remodeling projects
You want to get your money’s worth. Make sure to ask plenty of questions about the services you’re considering. You may learn about a plumbing service that you never knew you needed.
Excellent Communication
The importance of excellent communication isn’t limited to customer service. Professional plumbers should also practice stellar communication while working in your home.
Some plumbing jobs take longer than others. You don’t want any unpleasant surprises at the end. Find a plumber that has no problem communicating with you every step of the way.
Great communication doesn’t end when the plumbing job ends either. Your plumbing company should follow up on any of your questions and concerns. If you’re worried about your repairs, a reputable company will be happy to help.
No homeowner likes to wait for repairs. Choose a plumber that’s punctual and communicates when there’s a hold-up. Avoid plumbers who cancel at the last minute, double book appointments, or don’t show up without notice.
Find a Plumber That’s Right For You
The decisions you make as a homeowner matter. Don’t sacrifice your home’s plumbing system because you’re in a rush. Take your time to find a plumber that demonstrates professionalism, experience, reliability, and honesty.
The goal is to build a long-term customer relationship with an excellent local plumber. Remember these tips as you look for the right company for your needs.
Ready to solve your plumbing problems now? Contact us right away to get started!
